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Frequently Asked Questions

GeneralGame PlayAccountTournaments



General

1) I live in the U.S.A., can I play on the site legally?

2) Isn't playing on Duplicate Poker considered gambling?

3) I just signed up and haven't gotten my activation e-mail?

4) How do I get my $3.00 sign-up bonus?

5) How are player points earned?

6) What do I do with my earned player points?

7) I am having difficulties receiving e-mails from Duplicate Poker, what can I do to ensure I receive them?

8) Can Duplicate Poker be used behind a firewall?

9) Do you support MAC users?

10) Why can't I find the hands I played in the History section?

11) What happens if I get disconnected during a hand?

12) I receive an "invalid version" message when I try to join a game or a tournament. Why is that?

13) What is Duplicate Poker's "zero tolerance" policy?

14) Someone is using foul language during play, whom would I report that to?

15) Is there a SPAM & FLAME Policy - Rules of Conduct for Posting?



Game Play

16) I want to play for different stakes than the ones listed.

17) I see two kinds of chips that increase and decrease. Why two?

18) What are Net Total Chips (NTC)?

19) What are hand chips?

20) How is the amount of hand chips determined?

21) Can I play at more than one tourney at a time?

22) I am registered to a tourney, but don't want to play it. What can I do?

23) After everyone folded, cards (flop, turn or river) are still being dealt. Why?

24) I saw that I had less time to make my playing decision after a few hands. Why?

25) When does a tournament opens for registration?

26) Where can I see my current place in a tournament?

27) I've run out of chips, how can I get more?

28) I can't understand the scoring. Why did I lose money when I did the correct thing? (like folding a weak hand, raising with no callers etc.)

29) Why do we get a different amount of chips at each level?

30) How is the number of Net Total Chips won or lost decided?

31) I have to leave in a middle of a tournament. What should I do?

32) What happens if a player just sits out or folds every hand?

33) How does the time penalty mechanism work?

34) What happens when one table is playing faster than another?

35) What is the difference between PL (Pot Limit) and NL (No Limit)?

36) A player wins a lot of Net Total Chips but is still eliminated from a tournament. How come?

37) Why do you use Total Chips Scoring?

38) What is a Sit n Go?

39) Can I see my statistics?

40) How do I take notes on other players?



Account

41) How much can I withdraw from my account?

42) How much can I deposit to my account?

43) Can I have more than one account?

44) Why am I being asked to provide my Social Security Number?

45) How do I deposit money into my account?

46) I registered and did not receive the validation e-mail, what can I do?

47) How do I validate my email address?

48) Is there a fee for making a withdrawal?

49) Is my credit card information safe?

50) How can I see my account details?

51) How are player points earned?

52) Can I play for free?

53) How long does it take to receive my withdrawal?

54) How will withdrawals be paid?



Tournaments

55) What are the main characteristics of Duplicate Texas Hold'em Poker tournaments?

56) What is a Carryover?

57) My score is higher then the score of another player on my table. Their line rank is higher then mine, but why did they receive more Carryover Chips than I did?

58) What are Blind Levels?

59) Where can I see my current score and line rank?

60) Before registering to a tournament, how can I see the current Prize Pool, Tournament Structure and Details?

61) What are Tournament Hand Chips (HC) and a Starting Stack?

62) What is Net Total Chips (NTC)?

63) How is the amount of Net Total Chips (NTC) calculated during the session?

64) What is a Round?

65) What is a Session?

66) What is a Section?

67) How are ties resolved?

68) How are ties for prize money resolved?

69) What are Mini-Matches/Round Robin (RR) sessions for in Regular Tournaments?

70) How is a tie for the Round Robin (RR) sessions resolved?

71) Who gets to hold the dealer button at the beginning of each session?

72) In what ways can I be eliminated from a Tournament?

73) What is an elimination point?

74) Where can I see my Elimination Point (EP) line?

75) What is the Leeway?

76) What should I focus on when playing a tournament?

77) What are the differences between Regular Tournaments and Speed Tournaments?

78) What is the betting form of the tournaments?